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Planning & Operations Manager
Responsibilities:
- Initiate and monitor company-wide strategy, planning, and assist in management reporting
- Review company and teams’ performance against business targets, recommend solutions and systematic approach for performance tracking & next course of actions.
- Oversee ICO Portal-related operations – e.g. customer onboarding, document management, token payment & allotment and client onboarding (KYC & KYB)
- Coordinate & Foster relationship with both internal & external parties such as subsidiaries parties, exchanges, and partnership organizations
- Lead team in process, contract, negotiation, control, and cost optimization
- Work closely with management & related teams to set and/or implement policies, procedures, processes, and systems and to follow through with implementation and execution
- Monitor customer issues with team and continuously enhance customer experience
- Be the main point for customer onboarding performance & documentation follow up
- Maintain working knowledge in digital asset and blockchain
- Manage and support in company’s operations, administrations. And supporting functions
- Perform special projects assigned and any other ad-hoc, when required
Requirements:
- Minimum 3 years of experience in Finance, Banking, or Digital Asset, or other related fields
- Knowledge in KYC/KYB/AML is mandatory
- Experienced in process improvement and project management is required
- Fluent skills in Thai and English
- Ability to work under pressure under minimum supervisory
- Hands-on, organized, positive can-do attitude, open-minded, self-motivated, and result-oriented
- Strong leadership, logical thinking, and interpersonal skill
Posted on กุมภาพันธ์ 23, 2567
ApplyMarketing & Communication (Associate - Manager)
Responsibilities:
- Lead in marketing & communication, branding, and customer experience management in compliance with regulatory requirements
- Manage and execute marketing & communication strategy, content plan, budget, resources, advertising, and projects to achieve company’s objectives and targets
- Collaborate with teams to drive marketing campaigns and support business initiatives in both B2B and B2C
- Create and manage marketing materials, designs, channels, contents, interviews, and any other aspect in relation to PR, marketing, and communication
- Coordinate with internal and external parties in marketing activities
- Host and manage company’s digital and physical events
- Manage end-to-end customer experience and service points – call center, social media, digital channels
- Perform other duties as assigned
Requirements:
- Minimum 3-7 years of experience in marketing & communication, customer experience management, branding, or similar role
- Experiences in FinTech and Digital Asset is a plus
- Bachelor’s degree in marketing, business administration, or related field
- Excellent verbal and written communication skills
- Good presentation skills and fluent in Thai and English
- Ability to work efficiently and effectively on assigned tasks with minimal supervisory
- Positive can-do attitude, open-minded, attention to detail, self-motivated and drive for success
- Strong leadership, communication, and interpersonal skill
- Organized, detailed oriented and equipped with logical thinking
Posted on กุมภาพันธ์ 23, 2567
ApplyFull-Stack Engineer
Key Responsibilities:
- Achieve operational objectives by responsible for delivering the software with the best quality, meet all the requirements, and within the reasonable timeline. Support integration/production incident investigation with timely resolution.
- Work closely with Product Owner to clearly understand the requirement and can identify what need to be developed and improved. Participate in planning sessions to provide accurate estimation of the requirements provided.
- Keep up with industry best practices and trends on behalf of the development team and the larger engineering team. Conduct research, tests, and implements new technique that can be reused and applied to any site/software development project.
Requirements:
- 0-5 years of experience in web frontend technologies (JavaScript, TypeScript, HTML5, CSS, Less/Sass, AJAX) and one of backend service technologies (Java, Node.js, Golang)
- Experience in using one of modern JavaScript frameworks (e.g. Angular, React, Vue.js)
- Knowledge of REST API and microservice service architecture
- Experience in working with SQL/NoSQL Database (e.g. MySQL, MongoDB), can write effective SQL statements
- Experience in using or building CI/CD workflow for web application project
- Experience in using Git as source code version management tool
- Experience in mobile application development is a plus (iOS, Android)
- Knowledge of online security practices and protocols
- Confidence to challenge the status quo, communicate new ideas, and provide informed opinions
- Strong interpersonal skills; ability to be personable yet persistent
- Systematic thinking, good problem-solving skill
- Ability to communicate in English is a plus
Posted on กุมภาพันธ์ 23, 2567
ApplyInternal Audit
Responsibilities:
- Performing audit activities in line with company policies and procedures.
- Leading and participating in the internal control reviews of operations, processes, and products.
- Developing audit scope and programs for assigned projects.
- Providing updates to management about project status regularly.
- Ensuring the adequacy and efficiency of the internal control system.
- Involving in planning, auditing, and evaluating the bank’s operational control and system.
- Identifying and highlighting critical processes and inherent risks in the organization.
- Preparing findings and recommendation reports for management and concerned parties.
Requirements:
- Bachelor’s or Master’s Degree in Accounting, Finance, Economics, or a related field.
- Over 3 years of working experience in internal audit within Banking, Financial business, Securities, or as an external Auditor from an Audit Firm.
- Knowledge of risk management and operations are advantageous.
- Certifications such as Certified Internal Auditor (CIA) or Certified Information System Auditor (CISA) would be a plus.
- Strong verbal and written communication skills in both Thai and English.
- Experience in leveraging data analytics tools for data-driven decision-making is desirable.
- Knowledge in Audit Strategy & Integration (GRC), Enterprise Process Audit, Transaction Banking & Investment Product Audit, World Business Audit, and Digital Banking & Technology Audit. (Specialized Skills)
Posted on กุมภาพันธ์ 23, 2567
ApplyIT Security (Analyst - Manager)
Responsibilities:
- Leading efforts to counter security breaches and anticipating and reducing the likelihood of future security alerts, incidents, and disasters.
- Defining, planning, implementing, maintaining, and upgrading security measures, policies, and controls.
- Performing IT security risk management (including identifying, assessing, monitoring, and mitigating security risks and responding to the incidents once the breaches occur).
- Keeping the security systems up to date.
- Monitoring security access and maintaining the relevant data.
- Conduct vulnerability testing and risk analyses to assess security and perform internal and external security audits.
- Analyzing security breaches to identify the cause and to update incidence responses and disaster recovery plans.
- Verifying and coordinating security plans with outside vendors.
- Creating procedures for IT employees and training them in security awareness.
Requirements:
- Bachelor's degree in computer science, information technology, or a related field
- Experience with network security, cybersecurity, and network monitoring tools
- Strong understanding of security protocols and best practices
- Clear understanding of OWASP’s top 10 web application security risks.
- Prior experience in IT security risk management is a plus.
- Advanced training certifications may be advantageous.
- Strong interpersonal skills; ability to be personable yet persistent.
- Systematic thinking and good problem-solving skills.
- Ability to communicate in both Thai and English.
Posted on กุมภาพันธ์ 23, 2567
ApplyCustomer Service Manager
Responsibilities:
- Oversee customer service area that is ICO Portal-related – e.g., customer onboarding, customer support, and documentation
- Supervise, monitor, and manage incoming support tickets from customers through different channels such as social media, email, phone calls (inbound and outbound)
- Mantain a detailed of product/service knowledge to address customer questions and concern effectively.
- Escalate, investigate, and resolve customer complaints or issues promptly and accurately.
- Lead, educate and monitor team in customer support areas – process, complaint, documentation, KYC/EDD along with customer experience and satisfaction enhancement
- Manage the end-to-end customer support function including coordinating with vendor for training and quality control
- Produce training material and conduct regular training sessions for the support team on industry update, product knowledge, and customer service best practices to enhance their expertise and customer handling skills.
- Implement and maintain a comprehensive knowledge base, FAQs, and troubleshooting guides to reduce support ticket volume and empowering users to find quick solutions.
- Maintain working knowledge in digital asset and blockchain
- Perform all task assigned and any other ad-hoc, when required
Requirements:
- Minimum 5 years of experience in customer service or other related fields
- Exeperiences in FinTech and Digital Asset field is a plus
- Excellent communication skills in Thai and English are mandatory
- Ability to work under pressure under minimum supervisory
- Well-organized, can-do attitude, self-motivated, and result-oriented
- Possess strong leadership, logical thinking, and interpersonal skills
Posted on กุมภาพันธ์ 23, 2567
ApplyProduct Owner - Technical Focus
Responsibilities:
- Lead the charge in product development, ensuring that our roadmaps reflect clarity, strategic foresight, and a commitment to regular product updates and launches.
- Engage intimately with our engineering teams to articulate precise product requirements. Maintain a constant presence to support the team during all phases of the development process.
- Actively contribute to planning discussions, helping to determine the sequence of feature development based on a balance of impact and effort.
- Stay ahead of the curve by monitoring industry developments, researching emerging trends, and integrating innovative ideas that promise to elevate the company’s trajectory.
- Expand professional horizons and contribute to job success by seeking out new opportunities and cultivating a robust professional network.
Requirements:
- A strong passion and understanding of blockchain and related technologies.
- Entrepreneurial mindset focused on achieving product-market fit.
- Comprehensive experience in product lifecycle management, from conception to launch.
- 3-5 years of experience in System Analyst / Business Analyst role
- 1-3 years of software development experience, web service or API product related.
- Proficiency in RESTful API design and the ability to conceptualize APIs as products.
- Exceptional technical writing skills, capable of creating customer-facing API documentation.
- Outstanding presentation and modeling skills
- Excellent interpersonal skills, balancing approachability with determination.
- Proven ability to inspire and lead teams.
- Systematic and visionary thinking, with robust problem-solving capabilities.
- Fluent in English.
Posted on กุมภาพันธ์ 23, 2567
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